1. Scope of Policy

This refund policy outlines the terms and conditions under which refunds may be issued.

2. Non-Refundable Fees

Certain fees are non-refundable, including but not limited to:

1. Consultation fees

2. Processing or administrative fees

3. Completed services or delivered products

3. Eligibility for Refunds

Refunds may only be granted under the following conditions:

• The service was not delivered as described or agreed upon.

• There was an error in the transaction (e.g., duplicate payment).

• The client cancels within the stipulated timeframe as defined below.

3. Notice Period for Cancellations

Clients may cancel up to 24 hours before the scheduled service for a full refund, less any non-refundable fees.

4. Refund Process

To request a refund, clients must:

1. Submit a written request to info@orisexpress.com with the following details:

• Name

• Payment Receipt

• Reason for refund request

2. Allow up to 3 business days for the request to be reviewed and addressed.

5. Total Refund Amount

Please note that the 2% transaction fee charged by the payment platform is non-refundable. A full refund will only be issued for services canceled by ORIS EXPRESS

6. Dispute Resolution

We encourage clients to contact us at info@orisexpress.com or on 0500063223 to address any issues or disputes before requesting a refund.

7. Acknowledgement

By completing a payment, clients confirm they have read, understood, and agreed to this refund policy.